Building a Business Case for CX Networks
Large enterprises are already seeing the value and business results from digital investments. "Improved speed of product or service delivery" (65%) and "increased revenue streams" (60%) are the most important business results gained from digital initiatives.
In addition, over 50% also reported business results from "new partnerships," "new business models," and "mobile strategy integration."
"Improved speed of product or service delivery" is one of the most important business results gained from digital initiatives".
Business Results Gained From Digital Initiatives
These are all benefits associated with the adoption of CX networks. Indeed, those using CX networks report consistently higher levels of digital business results in many areas than those that have not invested. Already 32% are using CX networks and 29% plan to do so in the future. There is a clear link emerging between investments in CX networks and business benefit.