The Role of Customer Experience Networks in Delivering Value-Based Digital Transformation
Software, IDC Europe
Customer experience networks (CX networks) are central to digital transformation, enabling enterprises to co-create and co-innovate with customers and business partners for mutual benefit. CX networks are also a defense mechanism to fend off the destructive, low-cost digital disruptors that threaten every industry.
To understand the adoption, challenges, and future of CX networks, IDC interviewed more than 600 senior executives in large global enterprises on behalf of Axway. This video provides a brief executive summary of our findings.